ABBEYSHOP.COM TERMS & CONDITIONS

1. Introduction

Welcome to Abbeyshop.com.

These Terms & Conditions govern your use of Abbeyshop.com and any purchases, bookings or transactions made through the Website.

By using Abbeyshop.com you agree to be legally bound by these Terms. If you do not agree, you should not use the Website.

These Terms are intended to comply with applicable laws of England and Wales, including consumer protection legislation.

Nothing in these Terms removes or limits any statutory rights that cannot legally be excluded.

2. Who We Are

Abbeyshop.com is owned and operated by Million Places Ltd.

Company Number: 06832489

Registered Office:

35 Southgate Street

Bury St Edmunds

Suffolk

IP33 2AZ

United Kingdom

Email:

mail@millionplaces.com

Throughout these Terms:

"we"

"our"

and

"us"

mean Million Places Ltd.

3. About Abbeyshop.com

Abbeyshop.com is an online marketplace and local discovery platform promoting Bury St Edmunds and surrounding areas.

The Website may include:

  • products sold directly by Million Places Ltd

  • products supplied by independent local businesses

  • locally produced goods

  • gifts

  • food and drink products

  • handmade products

  • homeware

  • artwork

  • souvenirs

  • local services

  • local attractions

  • events

  • experiences

  • guided tours

  • seasonal promotions

  • digital products

  • downloadable content

  • gift vouchers

  • local business information

  • editorial content

  • competitions

  • future marketplace services

The services available may change from time to time as Abbeyshop.com develops.

4. Our Marketplace

Abbeyshop.com operates a curated marketplace.

Unlike an open marketplace, businesses cannot simply upload products for immediate sale.

Million Places Ltd carefully selects participating businesses.

Products may be:

  • owned by Million Places Ltd

  • purchased from local businesses for resale

  • supplied directly by local businesses under fulfilment arrangements

  • produced exclusively for Abbeyshop.com

  • commissioned for Abbeyshop.com

Different products may therefore involve different fulfilment arrangements.

Where relevant, product pages or order confirmations may identify the business responsible for supplying or fulfilling a product.

5. Supporting Local Businesses

Abbeyshop.com exists to support independent businesses and strengthen the local economy.

Our objectives include:

  • promoting independent retailers

  • helping small businesses sell online

  • encouraging local shopping

  • showcasing local makers

  • supporting local producers

  • increasing visibility for independent businesses

  • promoting local events

  • encouraging tourism

  • creating a sustainable online high street

Our marketplace is intended to complement—not replace—the businesses that make our town unique.

6. Eligibility

By using Abbeyshop.com you confirm that:

  • you are legally capable of entering into a binding contract;

  • any information you provide is accurate;

  • you will keep your information updated where appropriate;

  • you will use the Website lawfully.

If purchasing age-restricted products, you confirm that you satisfy the relevant legal age requirements.

7. Definitions

In these Terms:

"Website" means Abbeyshop.com.

"Customer" means anyone using the Website to purchase goods or services.

"Seller" means an independent business participating in Abbeyshop.com.

"Marketplace" means the Abbeyshop.com platform operated by Million Places Ltd.

"Product" means any physical or digital item offered for sale.

"Service" includes events, experiences, tours, bookings and other services.

"Order" means a request by a customer to purchase goods or services.

"Business Day" means Monday to Friday excluding public holidays in England.

"Consumer" has the meaning given under applicable consumer legislation.

8. Other Policies

These Terms should be read together with our:

  • Privacy Policy

  • Cookie Policy

  • Returns & Refunds Policy

  • Delivery Policy

  • Seller Terms

  • Seller Charter

  • Product Safety Policy

  • Community Reviews Policy

  • Accessibility Statement

  • any additional terms displayed for particular products, promotions or services.

Where a separate policy applies to a particular matter, that policy forms part of these Terms where relevant.

9. Changes to These Terms

We may update these Terms from time to time to:

  • reflect changes in law;

  • improve our services;

  • introduce new features;

  • improve customer protection;

  • reflect operational changes.

The latest version will always be published on Abbeyshop.com.

The Terms in force at the time an order is placed will normally apply to that order unless applicable law requires otherwise.

10. Contact

If you have any questions regarding these Terms please contact:

Million Places Ltd

35 Southgate Street

Bury St Edmunds

Suffolk

IP33 2AZ

United Kingdom

Email:

mail@millionplaces.com

11. Using Abbeyshop.com

You agree to use Abbeyshop.com only for lawful purposes and in accordance with these Terms.

You must not use the Website in any way that:

  • breaches any applicable law or regulation;

  • is fraudulent or misleading;

  • harms or attempts to harm another person;

  • interferes with the operation or security of the Website;

  • damages our reputation;

  • infringes another person's rights;

  • attempts to gain unauthorised access to systems or data.

We reserve the right to refuse access to anyone who breaches these Terms.

12. Future Customer Accounts

Abbeyshop.com may currently allow purchases without creating an account.

However, customer accounts may be introduced in the future.

If accounts become available you will be responsible for:

  • keeping login details secure;

  • maintaining accurate information;

  • all activity carried out using your account;

  • notifying us if you believe your account has been compromised.

We may suspend or close accounts where reasonably necessary.

13. Accuracy of Information

When placing an order, booking an event or contacting us, you agree to provide information that is:

  • accurate;

  • complete;

  • up to date;

  • not misleading.

Providing false information may result in an order being delayed, cancelled or refused.

14. Availability of the Website

Although we aim to keep Abbeyshop.com available at all times, we cannot guarantee uninterrupted access.

The Website may occasionally be unavailable due to:

  • maintenance;

  • upgrades;

  • technical faults;

  • security issues;

  • third-party failures;

  • events outside our reasonable control.

We are not liable for temporary interruptions where they occur despite reasonable care.

15. Changes to the Website

We may at any time:

  • improve the Website;

  • add new features;

  • remove features;

  • change the appearance;

  • introduce new services;

  • discontinue services;

  • update content.

These changes help us improve Abbeyshop.com as it grows.

16. Customer Reviews

Customers may be invited to leave reviews relating to:

  • products;

  • businesses;

  • events;

  • tours;

  • experiences;

  • customer service.

Reviews should be:

  • honest;

  • accurate;

  • based on genuine experience;

  • respectful.

Reviews must not include:

  • offensive language;

  • discriminatory comments;

  • defamatory statements;

  • false allegations;

  • confidential information;

  • illegal content;

  • spam.

17. Review Moderation

Million Places Ltd reserves the right to:

  • moderate reviews;

  • edit formatting;

  • remove duplicate submissions;

  • remove offensive content;

  • refuse publication;

  • investigate suspicious reviews.

We do not guarantee that every submitted review will be published.

18. User Generated Content

Where users submit content including:

  • photographs;

  • reviews;

  • testimonials;

  • comments;

  • suggestions;

  • recommendations;

they confirm that:

  • they own the content or have permission to use it;

  • it does not infringe another person's rights;

  • it is truthful to the best of their knowledge;

  • it may be displayed on Abbeyshop.com.

By submitting content, you grant Million Places Ltd a non-exclusive, royalty-free licence to display, reproduce and publish that content in connection with operating and promoting Abbeyshop.com.

Ownership of your original content remains with you.

19. Prohibited Activities

You must not:

  • upload malicious software;

  • attempt to hack the Website;

  • scrape substantial amounts of Website content;

  • interfere with security systems;

  • impersonate another individual or business;

  • create fake customer accounts;

  • submit fraudulent orders;

  • manipulate reviews;

  • use automated systems to disrupt the Website;

  • distribute unlawful content.

Any such activity may result in immediate suspension, cancellation of orders, removal of content and, where appropriate, reporting to relevant authorities.

20. Intellectual Property

Unless otherwise stated, the intellectual property rights in Abbeyshop.com belong to Million Places Ltd or the relevant rights holder.

These rights include, but are not limited to:

  • the Abbeyshop.com branding;

  • website design;

  • logos;

  • graphics;

  • text;

  • software;

  • databases;

  • photographs commissioned by us;

  • original editorial content.

You may browse and use the Website for personal, non-commercial purposes.

You must not reproduce, copy, distribute or commercially exploit substantial parts of the Website without prior written permission.

Nothing in these Terms transfers ownership of intellectual property rights to you.

21. Third-Party Content

Some information on Abbeyshop.com is supplied by independent businesses, event organisers, guides or other third parties.

Whilst we take reasonable care when selecting participating businesses, we cannot guarantee that every item of third-party content will always remain accurate or up to date.

If you believe information is inaccurate, please contact us so we can investigate.

22. Website Security

We take reasonable technical and organisational measures to help protect Abbeyshop.com.

However, no website can ever be guaranteed to be completely secure.

You are responsible for ensuring that any device you use to access Abbeyshop.com is appropriately protected against viruses, malware and other security risks.

23. Suspension of Access

We may suspend or restrict access to all or part of Abbeyshop.com where reasonably necessary, including where we believe there has been:

  • fraud;

  • criminal activity;

  • abuse of the Website;

  • repeated breaches of these Terms;

  • activity likely to damage the Website or other users.

Where appropriate, we may investigate suspected misuse before restoring access.

24. Our Marketplace Model

Abbeyshop.com is a curated online marketplace operated by Million Places Ltd.

Products available through the Website may be:

  • owned and sold directly by Million Places Ltd;

  • purchased by Million Places Ltd from independent businesses for resale;

  • fulfilled directly by an independent business on our behalf;

  • produced exclusively for Abbeyshop.com.

The method of fulfilment may differ from product to product.

Where appropriate, we will identify the business responsible for fulfilling your order.

25. Independent Sellers

Independent businesses selling through Abbeyshop.com are carefully selected by Million Places Ltd.

Participating businesses agree to comply with our Seller Terms and Seller Charter.

We reserve the right to:

  • approve sellers;

  • suspend sellers;

  • remove sellers;

  • remove products;

  • investigate complaints;

  • terminate seller participation.

This helps us maintain the quality and reputation of Abbeyshop.com.

26. Product Listings

We aim to ensure that product listings are accurate.

Listings may include:

  • descriptions;

  • photographs;

  • dimensions;

  • colours;

  • ingredients;

  • materials;

  • specifications;

  • pricing;

  • availability;

  • delivery information.

Despite reasonable care, errors may occasionally occur.

Where a significant error is identified, we reserve the right to correct it before accepting an order.

27. Product Availability

All products are offered subject to availability.

A product may become unavailable because of:

  • limited stock;

  • supplier shortages;

  • seasonal production;

  • manufacturing issues;

  • damage;

  • withdrawal by a participating business;

  • circumstances beyond our reasonable control.

If an item cannot be supplied after an order has been placed, we will contact you as soon as reasonably practicable and explain the options available.

28. Prices

All prices displayed on Abbeyshop.com are shown in Pounds Sterling (£).

Where applicable, prices include VAT unless otherwise stated.

Prices may change without notice.

Price changes will not normally affect orders that have already been accepted.

29. Pricing Errors

Although we take reasonable care, pricing errors may occasionally occur.

Where an obvious pricing error has occurred, we reserve the right to:

  • refuse the order;

  • cancel the order before dispatch;

  • contact you with the correct price;

  • provide a full refund if payment has already been taken.

Nothing in this clause affects your statutory rights.

30. Placing an Order

By placing an order you confirm that:

  • all information supplied is accurate;

  • you are authorised to use the chosen payment method;

  • you have carefully checked your order;

  • you intend to purchase the selected products.

Submitting an order does not automatically create a legally binding contract.

31. Order Acknowledgement

After placing an order you will normally receive an acknowledgement by email.

This confirms that your order has been received.

It does not necessarily mean that your order has been accepted.

32. Acceptance of Your Order

A legally binding contract is generally formed when we send confirmation that your order has been accepted or when your order is dispatched, whichever occurs first, unless applicable law requires otherwise.

Until that point we may decline an order where reasonably necessary.

33. Reasons We May Refuse an Order

We may refuse or cancel an order where:

  • payment cannot be authorised;

  • stock is unavailable;

  • pricing errors have occurred;

  • fraud is suspected;

  • incorrect customer information has been supplied;

  • delivery cannot reasonably be completed;

  • legal restrictions apply;

  • a product has been withdrawn.

Where payment has already been taken, an appropriate refund will be made where applicable.

34. Payment

Payment must normally be made at the time an order is placed.

Payments may be processed through secure third-party payment providers.

Available payment methods may include:

  • debit cards;

  • credit cards;

  • digital wallets;

  • other approved payment methods.

Available payment options may change from time to time.

35. Payment Security

Payment information is processed using secure payment systems provided by third-party payment providers.

Million Places Ltd does not generally store complete payment card details.

Customers should never send payment card numbers or security codes by email.

36. Fraud Prevention

To protect customers, sellers and Abbeyshop.com we may carry out reasonable fraud prevention checks.

Where necessary we may:

  • verify customer information;

  • request additional information;

  • delay processing;

  • cancel suspicious transactions;

  • report suspected criminal activity to the appropriate authorities.

37. Promotions and Discount Codes

From time to time Abbeyshop.com may offer:

  • promotional discounts;

  • voucher codes;

  • introductory offers;

  • seasonal promotions;

  • gift vouchers;

  • loyalty rewards.

Unless expressly stated otherwise:

  • promotions cannot be combined;

  • promotions have no cash value;

  • promotions may be withdrawn;

  • promotions may be subject to expiry dates;

  • promotions remain subject to these Terms.

38. Gift Cards

Where Abbeyshop.com offers gift cards or gift vouchers:

  • additional terms may apply;

  • expiry dates may apply where legally permitted;

  • redemption conditions may apply;

  • restrictions may apply to certain products or services.

Details will be provided when the gift card or voucher is issued.

39. Taxes

Where VAT or other applicable taxes apply, they will be dealt with in accordance with UK law.

Customers are responsible for any taxes or duties that may apply outside the United Kingdom where applicable.

40. Order Communications

By placing an order you agree that we may contact you regarding:

  • order confirmations;

  • delivery updates;

  • payment queries;

  • product availability;

  • safety notices;

  • product recalls;

  • customer service enquiries.

These communications are transactional in nature and are not marketing communications.

41. Delivery

Delivery options will be displayed during the checkout process where applicable.

Depending on the product, delivery may be carried out by:

  • Million Places Ltd;

  • the participating local business;

  • a courier;

  • Royal Mail;

  • another approved delivery provider.

Estimated delivery times are provided as guidance only unless a specific delivery date has been agreed.

42. Multiple Deliveries

Where an order contains products from different suppliers, items may:

  • arrive separately;

  • be dispatched on different dates;

  • be delivered by different carriers.

Separate delivery notifications may be provided where appropriate.

43. Delivery Addresses

Customers are responsible for ensuring that the delivery address provided is accurate and complete.

We cannot accept responsibility for delays or failed deliveries resulting from:

  • incorrect addresses;

  • incomplete addresses;

  • failure to collect an item;

  • failure to provide reasonable delivery access.

44. Risk and Ownership

Risk in goods passes to you when you, or a person nominated by you, takes physical possession of the goods.

Ownership of goods remains with Million Places Ltd, or the relevant seller where applicable, until full payment has been received.

Nothing in this clause affects your statutory consumer rights.

45. Inspecting Your Order

Please inspect your order as soon as reasonably practicable after delivery.

If you believe an item is:

  • damaged;

  • faulty;

  • incomplete;

  • incorrect;

  • not as described,

please contact us promptly so that we can investigate.

46. Your Consumer Rights

Nothing in these Terms excludes or limits your statutory rights under the laws of England and Wales.

Where applicable, products supplied through Abbeyshop.com must generally be:

  • of satisfactory quality;

  • fit for purpose;

  • as described.

If they are not, you may be entitled to a repair, replacement, price reduction or refund depending upon the circumstances.

47. Returning Products

If you change your mind about an online purchase, you may have the right to cancel your order under applicable consumer legislation.

Certain products are excluded from this right, including where permitted by law:

  • personalised goods;

  • bespoke products;

  • perishable goods;

  • sealed hygiene products once opened;

  • certain digital content;

  • other legally exempt products.

Further details are provided in our Returns & Refunds Policy.

48. Faulty Products

If a product develops a fault or arrives damaged, please contact us as soon as reasonably possible.

We may request:

  • photographs;

  • your order number;

  • a description of the issue;

  • return of the product where appropriate.

Depending upon the circumstances, we may arrange:

  • repair;

  • replacement;

  • refund;

  • another appropriate remedy.

49. Returns Process

Where a return is required, we will provide reasonable instructions explaining:

  • where the item should be sent;

  • any reference number required;

  • packaging requirements;

  • whether a collection is available.

Please do not return products without contacting us first unless instructed otherwise.

50. Refunds

Where a refund is due, it will normally be made using the original payment method unless another arrangement is agreed.

Refund processing times may vary depending upon:

  • your bank;

  • card issuer;

  • payment provider;

  • payment method used.

51. Events, Tours and Experiences

Abbeyshop.com may offer bookings for:

  • walking tours;

  • guided tours;

  • local experiences;

  • workshops;

  • events;

  • attractions;

  • seasonal activities;

  • future visitor experiences.

Specific booking information will be shown before purchase.

52. Event Changes

Occasionally an event or experience may need to be:

  • postponed;

  • rescheduled;

  • relocated;

  • amended;

  • cancelled.

This may happen because of:

  • severe weather;

  • illness;

  • safety concerns;

  • operational reasons;

  • circumstances beyond reasonable control.

Where reasonably possible, affected customers will be informed promptly.

53. Customer Responsibilities During Events

Customers attending events or experiences agree to:

  • follow reasonable instructions;

  • behave respectfully;

  • comply with health and safety requirements;

  • avoid behaviour likely to endanger others;

  • respect venues, guides and participating businesses.

We reserve the right to refuse participation where behaviour presents a safety risk or seriously disrupts an event.

54. Digital Products

Abbeyshop.com may offer digital products including:

  • downloadable guides;

  • maps;

  • itineraries;

  • digital tickets;

  • gift certificates;

  • other downloadable content.

Where digital content is supplied immediately following purchase, your statutory cancellation rights may be affected where permitted by law.

Any applicable information will be provided before purchase.

55. Gift Vouchers

Gift vouchers issued by Abbeyshop.com may:

  • have expiry dates where legally permitted;

  • apply only to eligible products or services;

  • be subject to specific promotional conditions.

Gift vouchers cannot normally be exchanged for cash unless required by law.

56. Product Safety

Where a safety issue affects a product sold through Abbeyshop.com, we may:

  • contact customers;

  • provide safety advice;

  • arrange a repair;

  • arrange a replacement;

  • arrange a refund;

  • coordinate a product recall.

Customers agree to cooperate with reasonable recall instructions where necessary to protect public safety.

57. Product Information

Customers should always follow:

  • product instructions;

  • safety notices;

  • allergy information;

  • storage guidance;

  • age restrictions;

  • warning labels.

Failure to follow reasonable instructions may affect product performance or safety.

58. Complaints

If you are dissatisfied with any aspect of our service, we encourage you to contact us first so we have an opportunity to resolve the matter promptly and fairly.

We aim to investigate complaints professionally and respond within a reasonable time.

59. Our Responsibility

We are committed to operating Abbeyshop.com with reasonable care and skill.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • any rights that cannot legally be excluded under consumer protection law.

60. Limitation of Liability

Subject to your statutory rights, Million Places Ltd shall not be liable for losses that are not reasonably foreseeable.

We are not responsible for losses arising from:

  • misuse of products contrary to instructions;

  • inaccurate information supplied by third parties;

  • delays caused by delivery providers;

  • interruptions to internet services;

  • failures of third-party systems;

  • circumstances outside our reasonable control.

This does not affect your legal rights as a consumer.

61. Independent Businesses

Abbeyshop.com works with carefully selected independent businesses.

Where products or services are supplied by an independent business, that business may be responsible for:

  • manufacturing;

  • product quality;

  • fulfilment;

  • dispatch;

  • event delivery;

  • specialist advice;

  • compliance with applicable legal obligations.

Million Places Ltd coordinates the marketplace and customer experience but does not assume responsibility for matters that legally remain the responsibility of the independent supplier.

62. Product Information

We take reasonable care to ensure that product information is accurate.

However:

  • colours may vary between screens;

  • handmade products may differ slightly;

  • measurements may vary within reasonable manufacturing tolerances;

  • seasonal products may naturally differ.

These variations do not necessarily indicate a fault.

63. Third-Party Websites

Abbeyshop.com may contain links to external websites.

These links are provided for convenience only.

We do not control third-party websites and are not responsible for:

  • their content;

  • security;

  • availability;

  • privacy practices;

  • products or services.

Visiting third-party websites is at your own discretion.

64. Privacy

Personal information is processed in accordance with our Privacy Policy.

Our Privacy Policy explains:

  • what information we collect;

  • why we collect it;

  • how it is used;

  • who it may be shared with;

  • your legal rights.

65. Cookies

Abbeyshop.com uses cookies and similar technologies.

Further information is available in our Cookie Policy.

Where legally required, you will be given appropriate choices regarding non-essential cookies.

66. Accessibility

Million Places Ltd is committed to making Abbeyshop.com as accessible as reasonably possible.

Details of our accessibility commitments are provided within our Accessibility Statement.

67. Product Safety

If we become aware that a product sold through Abbeyshop.com presents a genuine safety concern, we may:

  • suspend sales;

  • remove listings;

  • contact customers;

  • coordinate recalls;

  • cooperate with manufacturers;

  • cooperate with enforcement authorities where appropriate.

Customer safety is our priority.

68. Intellectual Property

All intellectual property belonging to Million Places Ltd remains our property unless expressly stated otherwise.

Nothing within these Terms grants permission to:

  • copy our branding;

  • reproduce our written content;

  • reuse our photography;

  • copy substantial parts of our website;

  • commercially exploit our databases.

Reasonable personal use of the Website is permitted.

69. Events Beyond Our Reasonable Control

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Examples include:

  • severe weather;

  • flooding;

  • fire;

  • pandemic or epidemic;

  • government restrictions;

  • industrial action;

  • cyber attacks;

  • interruption of utilities;

  • transport disruption;

  • supplier failure;

  • natural disasters;

  • terrorism;

  • civil unrest.

Where possible we will take reasonable steps to minimise disruption.

70. Complaints

If you have a complaint, please contact us first.

We will:

  • acknowledge your complaint;

  • investigate the circumstances;

  • communicate with any relevant seller where appropriate;

  • seek a fair resolution.

Our aim is always to resolve concerns professionally and promptly.

71. Invalid Provisions

If a court determines that any part of these Terms is invalid or unenforceable, the remaining provisions shall continue in full force and effect.

72. No Waiver

If we do not immediately enforce any right under these Terms, this does not mean that we have waived that right.

We may exercise our rights at a later time where appropriate.

73. Transfer of Rights

Million Places Ltd may transfer its rights and obligations under these Terms where permitted by law.

Any transfer will not reduce your statutory rights.

Customers may not transfer their rights or obligations without our written agreement unless permitted by law.

74. Governing Law

These Terms and any dispute arising from them shall be governed by the laws of England and Wales.

Nothing in these Terms affects any mandatory legal protections available to consumers.

75. Jurisdiction

Subject to applicable consumer protection legislation, disputes shall be dealt with by the courts of England and Wales.

76. Entire Agreement

These Terms, together with any policies specifically referred to within them, form the agreement between you and Million Places Ltd relating to your use of Abbeyshop.com and your purchases made through the Website.

77. Contact Details

If you need to contact us regarding these Terms or any order placed through Abbeyshop.com, please contact:

Million Places Ltd

35 Southgate Street

Bury St Edmunds

Suffolk

IP33 2AZ

United Kingdom

Email: mail@millionplaces.com

Document Information

Website: Abbeyshop.com

Operated by: Million Places Ltd

Company Number: 06832489

Version: 1.0

Effective Date: [29/07/26]

Last Reviewed: [29/07/26]

© Million Places Ltd. All rights reserved.